![]() If you’re on macOS 12 or earlier, follow these steps to set your permissions to allow Dropbox. If they’re not, we recommend updating your device or operating system, or using a different, supported device. Learn how to reinstall the Dropbox desktop app.Ĭheck our system requirements article to make sure your device and operating system are supported by Dropbox.Learn how to uninstall the Dropbox desktop app.☑Uninstall and reinstall the Dropbox desktop app Learn how to update Dropbox on iPhone and iPad.Learn how to update Dropbox on Android.Learn how to update Dropbox on Windows.If you’re using the Dropbox desktop or mobile app, quit and relaunch the app.ĭepending on your device settings, your device may not update Dropbox automatically.If you’re on the Dropbox website, refresh or reload.If your device uses data, connect to Wi-Fi instead.You can perform a speed test to learn more about your connection.Check that your device is connected to the internet.You can click the Dropbox icon in your taskbar (Windows) or menu bar (Mac).You can find Dropbox in the Dropbox folder in File Explorer (Windows) or Finder (Mac).If the scenarios above don’t match your issue, try the troubleshooting steps below. Learn how to change online-only file settings. If the desktop app doesn’t appear to be syncing, try the following troubleshooting steps: Usually, this will update automatically and you’ll simply need to wait for the files to finish syncing. Your desktop app hasn’t yet downloaded changes made in your account on.Your desktop app hasn’t yet uploaded the changes to your account on.If either or the desktop app is showing your files as being up to date but changes you’ve made aren’t appearing, it typically means one of two things: Try these other troubleshooting steps below to resolve issues with the Dropbox desktop app syncing, starting with checking connectivity:įiles are marked as “up to date” but are not If you can’t see and edit your file on, the file may not be properly synced. If, after you’ve saved your file or quit the application you’re using, you’re seeing errors about that particular file, or it never seems to finish syncing, you may want to restart your computer in case a crashed or background application is accessing your files in a way that prevents Dropbox from syncing your changes. This is to prevent conflicts between the two. Some applications will put restrictions in place that can prevent other application (like Dropbox) from accessing your files while that other application has them open. If you can’t make changes to a file or folder in your Dropbox folder, the first thing to confirm is whether the file is visible and can be edited on. Move the file out of your Dropbox folder and into a local folder on your hard drive.Ĭan ’t move, open, or delete a file or folder from the Dropbox folder.Delete the file from your Dropbox folder or.If you want to remove files from the Dropbox desktop app and the rest of your Dropbox account, you can either: If you want to remove files from your hard drive without deleting them from your Dropbox account, you can make those files online-only or use selective sync to choose which Dropbox folders sync to your hard drive. Check your firewall, security, and antivirus settingsĮrrors about low disk space on your computer or hard driveĭropbox has a few different tools for helping to manage your disk space on your device.If your Dropbox desktop app is stuck syncing, waiting to sync, or not starting to sync, it may be due to your network settings or firewall: Mac Studio (2022 and later), iMac (2019 and later), Mac Pro (2019 and later), Mac mini (2018 and later), MacBook Air (2018 and later), MacBook Pro (2018 and later), and iMac Pro (2017)Īpple Watch Series 3, Series 4, Series 5, Series 6, Series 7, and SECommon sync issues Dropbox is stuck syncing forever, waiting to sync, or not starting IPhone 6s (all models), iPhone 7 (all models), iPhone SE (1st generation), iPad Air 2, iPad mini (4th generation), and iPod touch (7th generation)Īpple Watch Series 9 and Apple Watch Ultra 2 IPhone 8 and later, iPad Pro (all models), iPad Air 3rd generation and later, iPad 5th generation and later, and iPad mini 5th generation and later MacBook Pro (2021 and later) and iMac (2023) IPhone XS and later, iPad Pro 12.9-inch 2nd generation and later, iPad Pro 10.5-inch, iPad Pro 11-inch 1st generation and later, iPad Air 3rd generation and later, iPad 6th generation and later, and iPad mini 5th generation and later ![]() IPhone 8, iPhone 8 Plus, iPhone X, iPad 5th generation, iPad Pro 9.7-inch, and iPad Pro 12.9-inch 1st generation This update has no published CVE entries.
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